Return & Refund Policy

Last updated: September 23, 2026

This Return & Refund Policy applies to purchases made through Aevacamp.com.

Aevacamp is owned and operated by Shenzhen Juhe Zhilian Technology Co., Ltd.

Ordering and Receiving Your Order

To make a purchase, select an item on Aevacamp.com, add it to your cart, and complete checkout. Review your items, delivery address, shipping charges, and order total before submitting payment.

After placing your order, you will receive an order confirmation. When your order ships, we will send a shipping confirmation with tracking information when available. Your order will be delivered to the address provided at checkout. Please inspect your package after delivery. If tracking shows it was delivered but you cannot find it, or if an item is damaged, defective, or incorrect, contact service@aevacamp.com.

30-Day Return Window

You may request a return for an eligible item within 30 calendar days after delivery. To meet this deadline, email service@aevacamp.com before the 30-day period ends. After your return is approved, please send the item back within 14 calendar days using the instructions we provide.

Return Eligibility

For a change-of-mind return, the item must be unused, unworn, undamaged, and in its original condition. Please include its original packaging, any tags and accessories supplied with it, and your order number or other proof of purchase.

Items altered, used, or damaged after delivery may not qualify for a change-of-mind return. Personalized or custom-made items and clearance or final-sale items may be excluded from change-of-mind returns only when that restriction is clearly stated before purchase. These conditions do not limit your rights if an item arrives damaged, defective, or incorrect.

How to Request a Return

Email service@aevacamp.com with your order number, the item you wish to return, and the reason for the return. For a damaged, defective, or incorrect item, please describe the issue and provide clear photographs where possible.

We will review your request and email you the return decision and instructions. Please wait for these instructions before sending the item.

Return Address

Your return instructions will include the appropriate return address. Please do not send a return to our registered business address unless our customer service team specifically instructs you to do so. Sending an item to a different address may delay its processing.

Return Shipping Costs

For an eligible change-of-mind return, you are responsible for the return shipping cost. We recommend using a tracked shipping service and keeping your shipping receipt. Original shipping charges are generally non-refundable for change-of-mind returns, unless applicable law requires otherwise.

If an item arrives damaged, defective, incorrect, or materially different from its description, we will arrange an appropriate replacement, refund, or return solution at no additional cost to you. If a return is needed, we will provide a return method or cover reasonable return shipping costs. We will not require you to pay return shipping because of our error.

We do not charge a restocking fee. We will not deduct a return shipping charge from your refund without telling you the amount and obtaining your agreement first.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If there is a problem, contact service@aevacamp.com with your order number and a description of the issue. Photographs of the item and its packaging can help us assess it.

Please keep the item and packaging while we review your request. Opening the packaging to reasonably inspect an item does not, by itself, prevent you from reporting a damaged, defective, or incorrect item.

Exchanges

Direct exchanges are subject to availability and cannot be guaranteed. If you would like a different style or color, you may return the original item if it is eligible and place a new order. We may arrange a replacement for a damaged, defective, or incorrect item when appropriate.

Refund Timing

Once an authorized return has been received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to your original payment method within 5–10 business days after the returned item has been received and inspected. Your bank or payment provider may need additional time to display the refund.

If more than 10 business days have passed since we confirmed that your refund was issued, please contact service@aevacamp.com.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to accommodate your request, but changes and cancellations cannot be guaranteed once an order enters processing or shipment preparation. We do not charge a cancellation fee for an order successfully canceled before shipment. If the order has shipped, the return terms above will apply.

Consumer Rights

This policy does not limit any mandatory return, refund, or other consumer rights available under applicable law.

Contact Us

We aim to respond to customer inquiries within 1-2 business days.
Email: service@aevacamp.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Company Information

Brand Name: Aevacamp
Company Name: Shenzhen Juhe Zhilian Technology Co., Ltd.
Registered Address: Room 3C17, Tianxiang Building, Tian'an Cyber Park, No. 2 Tairan 5th Road, Tian'an Community, Shatou Subdistrict, Futian District, Shenzhen, Guangdong Province, China
Email: service@aevacamp.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.