Shipping Policy
Last updated: September 23, 2026
This Shipping Policy applies to orders placed with Aevacamp. Aevacamp is owned and operated by Shenzhen Juhe Zhilian Technology Co., Ltd.
How to Place an Order
Select a product, add it to your cart, and complete checkout. Review your shipping address, shipping charge, and order total before submitting payment. An order confirmation will be sent to the email address you provide.
Order Processing and Delivery
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays generally begin processing on the next business day.
Standard delivery is estimated to take 7–12 business days after dispatch, or approximately 8–15 business days including processing. Delivery times may vary by destination and carrier and are not guaranteed dates.
Orders may be fulfilled from different facilities, and your package may ship from outside your country.
Shipping Fees and Free Shipping
Eligible orders of US$49 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be displayed during checkout before payment.
For orders that do not qualify for free shipping, shipping costs are calculated at checkout based on the destination and available shipping method. You can review the charge before submitting payment.
Tracking and Receiving Your Order
Your order will be delivered to the shipping address provided at checkout. Once your order ships, we will send a shipping confirmation email with available tracking information. Please use it to follow your delivery and inspect your package promptly when it arrives.
If you need to correct your address, contact us as soon as possible; changes cannot be guaranteed once shipment preparation begins.
Returns and Refunds
To request a return, email service@aevacamp.com within 30 calendar days after delivery with your order number. We will provide return instructions if your request is approved. Please send the item back within 14 days after approval and do not return it before receiving instructions.
After we receive and inspect an authorized return, we will notify you of the outcome. Approved refunds are issued to the original payment method; your payment provider may need additional time to post the funds.
Delivery or Product Issues
If your package is delayed, tracking has not updated for an extended period, your package appears lost, or it shows as delivered but cannot be found, contact us with your order number. We will review the available tracking information and help investigate. If an item arrives damaged or incorrect, include clear photographs of the item and packaging in your email.
Contact Us
We aim to respond to customer inquiries within 1-2 business days.
Email: service@aevacamp.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
Company Information
Brand Name: Aevacamp
Company Name: Shenzhen Juhe Zhilian Technology Co., Ltd.
Registered Address: Room 3C17, Tianxiang Building, Tian'an Cyber Park, No. 2 Tairan 5th Road, Tian'an Community, Shatou Subdistrict, Futian District, Shenzhen, Guangdong Province, China
Email: service@aevacamp.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.